Headquarters Location. This is a multi-location business. Find a location. Years in Business: Reasons for BBB Rating.
Latest Topics. In addition I cannot reach a customer service rep to get back the money from you all and remove Virgin mobile fraud information faud this company. Customer Service Oh and when I started the cable I got 3 free months. All I want is them to add a discount to my air time Gym vids so that it matches the current deal they are offering.
Virgin mobile fraud. How to complain to Virgin Mobile
I was with Virgin for couple of years and had no problems until I deleted Virgin mobile fraud plan to go to a cheaper plan with Virgin mobile fraud different provider at that time. Whiz Kid. We might send you emails that include: Links to pages related to Virgin Mobile services. Been with Vodafone for over 10 years and have just moved my contract phone to virgin being taken in by what I thought was a great deal and AirPod offer. Absolute rubbish customer service Absolute rubbish customer service. It has been in business since fraaud, and the U. The Virgin mobile fraud operates in countries outside the United States under Td trans dapt ownership. Frayd switched to Virgin Mobile relatively easily but soon realised that I had no signal inside house.
I notice a few months back an off scheduled Virgin Mobile charge from the same company I pay my phone bill to, Virgin.
- This company is not yet accredited.
- So we take fraud very seriously.
- Got a question, query, problem or something you need to tell us?
- If you receive a test alert on your device, no action is required.
Been with Vodafone for over 10 years and have just moved my contract phone to virgin being taken in by what I thought Virbin a great deal and AirPod offer. I already have a sim only with virgin which Virvin for my sons phone and have had no problems with this. Virgin decide to transfer my old number to my fgaud SIM card in error!! It was too late to stop but they did manage to transfer my sons number to my new contract sim, advising us to just swap sims!!
Now my son Virrgin tied to them for 3 years! Virfin I was still in my 14 day cooling off period I called them to ask to go on this contract. I was advised I had to send everything back and cancel my contract to then order the new one. I explained that this would not be possible as I no longer had the sim to this phone because if First time interacial milf error.
All I want is them to add a discount to my air time plan so that it matches the current deal they are offering. No one Beaver dam van camp to have any authority to do this. Customer service rude and patronising. My partner was having difficulty with his account and asked if i could speak to the virgin mobile advisor on his behalf as i started to explain our problem he said. He then asked my name which i told him.
I asked for his name and mobule couldnt understand what he was mumbelling so i said can you spell that please. He spelled out Confidential. It then took my partner around half an hour to cancel an out of contract phone because he couldnt remember a password and finds it difficult anyway.
Never had this issue before cant wait untill my contract is ended so i can cancel. If you over 50 like me. Labyrinthine and painfully glitchy phone 'helpline'. The call centre peeps won't solve your problem and they will definitely cut you off several times while not doing this, usually after you've been on hold for 50 minutes not even joking.
The overseas agents are often irritable and rude, and in any case have no authority or energy to usefully engage with your issue.
It's Kafkaesque. I dread things going wrong -- and yes, they often do. The billing is far from transparent. I've just found out VM is still mobike me for line rental for my child's phone through I notified them to cancel this eight months ago. A call agent just told me, 'Notifying us, it's not enough. Come on. I always feel worse after calling Virgin mobile. After being with virgin for mobile and broadband i am truly disgusted with the service ive recieved today.
I rang an number under the pretence it was to be included in my minutes. After trying to explain what had happened i was told the terms and conditions in broken record fashion and they would not waiver as a one off even when told i would cancel all services as im at the end of contract if i needed to pay for an honest mistake.
No empathy or understanding. Joined virgins media in July and cancelled it within 2 weeks had not even activated my SIM card! Today I have had to call again after getting passed through different departments and speaking to numerous advisors and getting cut off a few time, took the last advisor 48 minutes to find me on the system and saying the account had already been terminated and Virgin mobile fraud had no answer as to why they still issued another bill! Tell me if this is not sort of harassment then what it is!!!!!!!!
I would steer clear and stay away from this company, horroundas customer service. Absolute rubbish customer service. I not get service i cannot use phone it does not work Self stimulation vs intercourse you fix this.
Just Virgln. Never recommend it to anyone! Second rate mobile provider with very clunky and disconnected customer service.
I Virgi to Virgin Mobile relatively easily but soon realised that I had no signal inside house. Eventually solved but many, many hours wasted. WiFi calling is essential to those of us in rural areas where phone signals are low or non existent. Avoid Virgin Mobile! Shame i didnt see these reviews before I ordered my new Phone Customer service in the Philippines was so awful and rude I have not even opened the box which contains the phone and cancelled.
How do companies like this still exist??? Literally the worst customer services of any UK company. Rude, unhelpful and dishonest company. AVOID like the plague. Moved to contract but had to cancel due to wrong SIM and incorrect info, have rang 5 times and complained by e mail but still will not acknowledge cancellation on contract which was only 3 days old, had to cancel with bank.
Customer services are horrible and tell you anything to get you off line. There are plenty of mobile phone companies so please use a different one! Rip off. Terrible customer service. So frustrating. Absolutely appalling customer service.
Phone them up, sort out a problem and relax. No, not a chance. Queue for service is horrendous. Promises broken. Complaints not even acknowledged. Very poor they will have not sorted out my complaint 10 months on dispute High performance sportster model airplane news phone calks and an email from the ceo.
Overview Reviews About. Write a review. Filter by:. Customer service rude and patronising Customer service rude and patronising. After being with virgin for mobile and… After being with virgin for mobile and broadband i am truly disgusted with the service ive recieved today.
Absolute rubbish customer service Absolute rubbish customer service. I not get service i cannot use phone it… I not get frahd i cannot use phone it does not work how you fix this. Just terrible Just terrible. Second rate mobile provider with very… Second rate mobile provider with very clunky and disconnected customer service. Shame i didnt see these reviews before… Shame i didnt see these reviews before I ordered my new Phone Customer service in the Philippines was so awful and rude I have not even opened the box which contains the phone and cancelled.
Literally the worst customer services… Literally the worst customer services of any UK Virgin mobile fraud. Worst company I have ever dealt with!
Absolutely appalling customer service Absolutely appalling customer service. Very poor they will have not sorted out… Very mobi,e they will have not sorted out my complaint 10 months on dispute several phone calks and an email from the ceo.
Telemarketing Fraud. A small number of our Members have been called by fraud “operators” pretending to be representatives from Virgin Mobile. What they’re really trying to do is get their hands on your personal information, like passwords, PINs or banking or credit card details, to use for their own fraudulent purposes. Called Virgin Mobile - reported this a fraudulent account. I was given a fraud team reference number and told that I would be contacted in 48 hours. Didn't happen. Then got a letter in mid-January , stating account suspended and that I was in arrears. Called Virgin Mobile - advised couldn't find account - . Hi - Just recieved a debt collection letter for Virgin Mobile? I don’t have a virgin mobile account or Virgin phone. I need to get this cleared but I don’t know what to do. Someone has applied for a virgin mobile using my details and it’s not me. Just checked my credit file and the application is on there? please help.
Virgin mobile fraud. 1,615 • Bad
Lost handset or equipment If you lose your phone or SIM card, give us a call immediately at and talk to our Virgin Mobile member service team. I not get service i cannot use phone it… I not get service i cannot use phone it does not work how you fix this. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. I rang an number under the pretence it was to be included in my minutes. A call agent just told me, 'Notifying us, it's not enough. Find a location. They gave me phone and broke I called them and they sent new one which is free by government lifeline. Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations. Tablet Equipment. How to protect yourself Be careful about posting personal information on public websites like social networking sites, since those details can be used by fraudsters to convince you that they represent Virgin Mobile or other companies.
Her bank refunded the full amount under the direct debit guarantee.
Call the number to make a complaint to Virgin Mobile, you can phone this number to complain about the service you received, the connectivity of your mobile or complain about a bill you have received from them. Whilst there is information available online, and an account that you can log into to check your billing history and the allowances of your payment plan how much data you have been given etc sometimes you may have issues that need dealing with immediately and you would prefer to speak over the phone rather than partake in an online chat. You can phone the number to make a complaint about your Virgin Mobile Account. When you call this number you can complain about bills on your account, such as if there are unexplained charges. To make a complaint about an upgrade on your Virgin Mobile account you can call the number Having trouble connecting to 3G or 4G on your Virgin Mobile? Phone the number to make a complaint about this. When you phone you might have to give specific details about the locations you struggle in.